Cancellation Policy
Order Cancellation
You may cancel your order within 24 hours of placing it by contacting our customer support. Once an order has been shipped, it cannot be canceled.
Refund Policy
If your order is canceled before shipment, you will receive a full refund to your original payment method.
Returns and Exchanges
We offer a 7-day return policy for eligible items. Items must be in their original condition, unused, and with all tags attached.
To initiate a return or exchange, please contact our customer support within 7 days of receiving your order.
Return Shipping Costs
Return shipping costs are the responsibility of the customer, unless the item is defective or damaged upon arrival.
Defective or Damaged Items
If you receive a defective or damaged item, please contact our customer support immediately. We will arrange for a replacement or refund.
Non-Returnable Items
Certain items, such as personalized items, perishable goods, and intimate items, are non-returnable.